Shipping and Handling
Shipping Policy
At MYLY, every print is made to order and carefully crafted before being shipped. We take great care to ensure your order arrives safely and in perfect condition.
Processing Time
All orders are processed within 3–5 business days. During busy periods, processing may take a little longer, but we'll always do our best to keep you informed.
Delivery Times
Once your order has been shipped, estimated delivery times are:
- United States: 2–3 business days
- Canada: 3–5 business days
- All other available destinations: 5–8 business days
Delivery times are estimates and may vary slightly during peak seasons or due to circumstances outside our control.
Shipping
MYLY offers free shipping sitewide.
We currently ship to:
United States, Canada, United Kingdom, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Australia, New Zealand, Israel, Singapore.
Customs, Duties & Taxes
All orders are shipped using a Delivered Duty Paid (DDP) service. This means any applicable customs duties and import taxes are paid before delivery, so you won't be charged additional fees when your order arrives.
Packaging
Every order is securely packaged to help ensure it arrives in excellent condition. Framed prints receive additional protective packaging during transit.
Tracking Your Order
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your shipment from dispatch to delivery.
Lost or Damaged Orders
If your order arrives damaged or doesn't arrive as expected, please contact us within 7 days of the expected delivery date. We'll work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us at hello@myly-studio.com. We're always happy to help.
